Updated: October 26, 2010
Roques.com and its affiliates (collectively, “we”, “our”, “us” or “Roques.com”) is committed to your privacy.
the “Site”). It is intended to describe for you our practices regarding:
Types of personal information we collect
We collect and store personal information that you give us when you shop on our Site, register on our Site, complete an application,
request a catalog, place an order, enroll in a promotional or rewards program, or send us an e–mail. This information may include
your name, mailing address, e–mail address, telephone number, fax number, credit card number and expiration date, and other optional
demographic information. If you respond to a sweepstakes or contest, we will ask you to verify that you are old enough to participate.
How we use and share personal information
We use the personal information we collect to process your orders, identify you within our systems, contact you if we have questions
about your order, notify you about new products or promotional programs.
We share your personal information within Roques.com, its affiliates and with third parties that perform services for us or
on our behalf (for example, credit card companies, financial institutions, shipping companies, market research firms, etc.) and
when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect
our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. Personal
information may be transferred in connection with a business transition, such as a merger, acquisition, or asset sale involving any Roques.com business or asset to which the information pertains. We limit the scope of the information provided to third parties,
and we allow its use only for the purposes for which it was disclosed.
Special information for Site shoppers
Cookies are pieces of data that a website transfers to a user’s hard drive for record-keeping purposes. The Roques.com Site may
what pages are the most popular). These cookies may be delivered in a first-party or third-party context. Roques.com may also
we do not associate personal information with clickstream data. Our Site also may capture limited information (user-agent, last URL
requested by the user, client-side and server-side clickstream) about visits to our Site, we may use this information to analyze general
traffic patterns and to perform routine system maintenance.
You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete
cookies from your system. To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your
How to let us know about your preferences
Roques.com provides customers with marketing and promotional materials via e–mail, mail, telemarketing, and fax. If you’d prefer
not to receive these materials, let us know using the instructions included in the following Q & A:
Q. How can I contact Roques.com?
A. You may contact us using any of the following options:
14781 Memorial Drive
Houston TX 77079 USA
Q. How can I avoid receiving marketing materials.
A. To remove your name from our marketing lists, please follow the instructions noted below.
When submitting a request by telephone or mail, please be sure to include all of the contact information you have ever used or provided
to Best Practice even if it is no longer current, including:
Q. I’d prefer not to have my name and postal mailing address shared with other companies for marketing purposes.
What should I do?
A. If you’d prefer not to have your name and postal mailing address shared with other companies, let us know in writing via
e–mail, fax, or letter using the contact information provided above. Please be sure to include your name and postal mailing
address as well as specific instructions.
Accessing and amending personal information
It is important that our databases are accurate and current. To review and make any appropriate changes or deletions to information
about you, please contact us in one of the ways provided above.
Our Security Measures to Protect Information
To help protect the privacy of data and personally-identifiable information you transmit through use of this Site, we maintain
commercially reasonable physical, technical and administrative safeguards. We restrict access to your personally-identifiable
information to those employees who need to know that information to provide benefits or services to you.
Our Site is a general audience site, and we do not intend to market to or collect, nor do we knowingly collect, personal information
from children under the age of 13. Unfortunately, we cannot always determine the age of a visitor to our Site or the sender of an email.
and conditions, you should not use this Site or any Best Practice benefits or services. You agree that any dispute over privacy or
the Commonwealth of Massachusetts. You agree to submit to the jurisdiction of, and agree that venue is proper in these courts.
Your California rights
California law, customers of our Site who are residents of California may request certain information about our disclosure of
personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request,
please write to us at the following address:
14781 Memorial Drive
Houston TX 77079 USA
In addition, advertisements displayed to you on our websites and elsewhere on the Web may be customized to your interests and
preferences, based on information learned about you as you use our websites and the Web in general. If you do not want to participate
in this, please visit http://www.networkadvertising.org/managing/opt_out.asp to opt-out.
Alternatively, you may send us an email at firstname.lastname@example.org with the words “California
Privacy Rights” in the subject line.
changes that may have been made to it. The provisions contained herein supersede all previous notices or policies regarding our
privacy practices that govern the use of this Site.
please contact us in one of the ways provided above.